Spark Energy
Terms & Conditions


Please read this Member Agreement (the "Agreement") carefully before enrolling as a member of the Retail Benefits, Inc. ("RBI") rewards program (the "Program") (powered by Retail Benefits, Inc. ("RBI") or using any RBI software ("Software"). This Agreement explains the Terms & Conditions governing membership in the Program ("Terms & Conditions"), and it is your responsibility to read and understand them. By enrolling as a member in the Program (“Member”), or by utilizing Software, you agree to be bound by the Program. Enrollment is defined as providing RBI with your valid email address and a password in which to access your account. Utilizing RBI Software does not confer the status of "Member" until the Software user completes the enrollment process. Participation in the Program and its benefits are offered at the discretion of RBI, and RBI has the right to change the Terms & Conditions, in whole or in part, at any time with or without notice.


  • You must be an individual, 18 years of age or older.
  • Members must be human: no machines, scripts, or automated services may be used to accumulate any financial
    benefits derived from the use of RBI. You may maintain only one account. Any duplicate accounts will be
    subject to cancellation.
  • You must have internet access and a valid email address to be eligible to receive the privileges and benefits of
    membership. RBI is not responsible for your inability to connect to the internet, log into the
    RBI web site, or access your RBI account.
  • By agreeing to these terms, you also agree not to ‘spam’ unknown individuals by sending them unwanted emails.
    Refusal to abide by this or any other rules may result in RBI canceling your membership.

Accrual of Cashback

Members will be credited, subject to the Terms & Conditions enumerated in this Agreement, a percentage of the net purchases they make at the stores affiliated with and accessed via RBI (“Affiliated Stores”). The specific cashback payment associated with each Affiliated Store will be posted on The net purchase is defined as the total amount paid to the store minus tax, gift wrapping, shipping, promotional credits, returns, cancellations, and transaction fees or as the Affiliated Store defines on their respective Web site. All Affiliated Store membership and/or operating agreements as they relate to their affiliate or partner programs with RBI and which reside on the Affiliated Store’s respective Web sites are hereby incorporated into this Agreement by reference.

As a Member, purchases made through RBI Affiliated Stores will be deemed “Qualified Purchases” and will earn cashback if and only if all of the following criteria are satisfied: “Cookies”, both first and third party (if applicable), must be enabled on your Web browser. All potential Qualified Purchases must begin by clicking on an RBI link to the Affiliated Store. The RBI link to an Affiliated Store must not be altered. All purchases must be started and completed in one shopping session after the member clicks through to an Affiliated Store via an RBI link. If a purchase is completed during a different shopping session, it will not be considered a qualified purchase. Purchases using coupons provided by any party other than RBI may not qualify as a “Qualified Purchase.”

The determination of whether or not a purchase made through an RBI Affiliated Store is a “Qualified Purchase” is at the sole discretion of RBI. All cashback rewards earned by Members are subject to review. Necessary adjustments may be applied to Member accounts at any time by RBI at its sole discretion. If you do not agree to adjustments made to your account, your only recourse will be to terminate your membership in the Program. RBI reserves the right to terminate any account for abusive or fraudulent activity, or if the Member is no longer reachable at the e-mail address provided.

If an Affiliated Store fails to report a transaction to RBI, or withholds payment to RBI for any reason, RBI reserves the right to cancel the cashback reward associated with that transaction. Cashback rewards awarded to Members are subject to adjustments for returns, cancellations, and other events. Such adjustments can be applied to Member accounts at any time by RBI at its sole discretion. Should you disagree with any adjustments made to your account, your sole remedy is to withdraw from the Program.

You may be taxed on your accrual of cashback rewards, depending on the amount of cashback rewards you accrue and the tax laws of federal, state, and local jurisdictions. RBI may choose to provide you with those notices to you on occasion. In all instances, you will be solely responsible for any and all tax liability arising out of your accrual or redemption of cashback rewards.

Some purchases may not be eligible for cashback rewards. We do our best to maintain an up-to-date list on our website. Please note that affiliated stores regularly change policies and if an affiliated store fails to report a transaction to RBI, or withholds payment to RBI for any reason, RBI reserves the right to cancel the cashback reward associated with that transaction.

It is your responsibility to check your account regularly to ensure that cashback rewards have been properly credited and that your account balance is accurate. If you do not believe that a cashback reward has been correctly credited to your account you must contact RBI Customer Service within 60 days of the transaction.

RBI is not responsible for changes to, or discontinuance of, any Affiliated Store, or for any Affiliated Store withdrawal from the Program, or for any effect on accrual of cashback rewards caused by such changes, discontinuance, or withdrawal. RBI is not responsible for changes to, or discontinuance of, any special offer or coupon code at an Affiliated Store site. It is the Member’s responsibility to make sure that all specials are valid. If you choose to use coupons and specials that are not listed on the RBI site, we cannot guarantee that you will be eligible to receive an RBI cashback reward on your purchases.

Payment Schedule

You can withdraw your cashback earnings at any time, once you have reached your selected cashback level. The default cashback level is $15, but you can also select $25, $50, or $100 levels. There is a $3 administration fee applied each time you withdraw your cashback earnings. cashback earnings accrue to member accounts 60 days after purchase. RBI also pays its members their accrued cashback awards every month. Payments are typically made by the first day of the following month. So for cashback earnings accrued from January 1 to January 31, for example, RBI will normally send payment by March 1. Members must have accrued at least $15 cashback to make a withdrawal or to receive a payment. Account balances below $15 will be carried over to the following payment period.

Please note that orders from certain merchants cannot be paid according to the typical schedule and must be held for additional days following purchase based on the Affiliated Store return and payment policy. We do our best to maintain a list of stores whose payment policies delay our ability to pay members cashback on our website. RBI reserves the right to delay payment based on changes to store policies and procedures at any time.

It is your responsibility to keep your account information current in order to facilitate the payment of your cashback rewards. In the event that your information is not current at the time of payment, you forfeit all accrued cashback rewards to RBI. RBI is not responsible for any misapplied payments or payments sent to the wrong address if these errors were caused by inaccurate email or contact information provided by you. We are also not liable for errors made by payment partners like PayPal in applying your payment, though we will work hard to resolve any such issues should they arise.

Account Access and Password

Upon registration for the Program, you will select a password that will allow you to access your RBI account (via the RBI website) to verify transfers, check account balances, and modify your account information.

You must be logged into RBI and enter your password to change your account settings and payment preferences. You may check your account status and recent earning history at any time on the RBI website.

RBI is entitled to act on instructions received under your password. You are responsible for keeping your email address, password, account numbers, and other account information confidential and secure. RBI is not responsible for any credits or debits made to your account by someone else who uses your password.

Installation & Usage Of RBI Software

In installing and/or using RBI Software, you agree to the following:

  • License. RBI grants you a non-exclusive license to install and use its Software solely for personal use and only for the
    purpose of accessing the Program. RBI and its Software licensors/suppliers reserve the right to add additional features
    or functions to the Software at any time, without asking your approval. RBI may require the update of Software
    on your computer when new versions of the Software are released or new features are available. Updates may occur
    automatically when you use the Program. Changes to this End User License Agreement may be made by RBI and will be
    posted on the Company website. Your continued use of RBI Software will constitute consent to the revised terms.
    RBI is under no obligation to support the Software, and may at any time suspend or terminate this license and
    the Software.
  • Restrictions. You may not reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code
    of the Software for any reason. You may not modify the Software in any way. You may not rent, sell, lease, sublicense,
    distribute, assign, copy (other than a single copy for your own backup purposes), or in any way transfer the Software or
    use the Software for the benefit of any third party through any outsourcing or time-sharing arrangement or through the
    operation of any service bureau. You understand that the Software is licensed not sold, the Software and all rights not
    expressly granted herein are reserved to RBI and its licensors/suppliers.
  • Voluntary Use. RBI Software assists users in identifying and accessing cashback opportunities while using the Web.
    The Software also communicates with RBI and its licensor’s servers information regarding your use of the Program
    (such as IP address, type of browser, referring URL), which may include personally identifying information. Use of such
    information is subject to the RBI Privacy Policy. Your use of the Software and the Program is voluntary. You may
    discontinue use and uninstall the Software at any time.

Disclosure of Account Information

You authorize RBI to disclose to third parties information you have provided, or information that RBI has obtained about your RBI account or shopping behavior: (i) to agents and licensors of RBI or its affiliates, such as independent auditors, consultants or attorneys; (ii) to comply with government agency or court orders or requests; (iii) in providing aggregated and non-personalized marketing services for an advertising or store partner, or (iv) where it is necessary for redemption or transfer of your cashback rewards. Further, you authorize RBI to receive any account information from any Affiliated Store including, but not limited to information regarding purchases made, items searched for or added to your shopping cart, products ordered, order number, the time and date the purchase occurred, and the email address entered for the purchase. You agree to hold the Affiliated Store harmless for any information disclosed to RBI. You allow RBI to collect and use personalized marketing information regarding visits and related to purchases made from internet commerce sites.

By signing up for membership at RBI, you agree to receive communications that are account and membership related (e.g., that we’ve added money to your account, that we are mailing you a check on a certain date) as well as periodic shopping-related emails that highlight coupons and special deals that are available to RBI members. You can opt-out of receiving emails that are not account-related by either (i) visiting our website, or (ii) following the unsubscribe link on any of the emails. Since we need to communicate account information with you in order to operate our service, you cannot unsubscribe from account information emails, but you can close down your account by contacting customer service.